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Returns & Exchange Policy
Last Updated: 04-04-2026
At Faaah, we strive to deliver high-quality products. If something isn’t right, we’re here to help.
1. Eligibility for Returns & Exchanges
We accept returns and exchanges under the following conditions:
- Request is made within 5 days of delivery
- Item is unused, unwashed, and in original condition
- All tags and packaging are intact
- Valid proof of purchase is provided
- Customers must record a continuous 360-degree unboxing video from the moment of receiving the package, clearly showing the package condition and contents. This video is mandatory for any return or exchange request and will be used for verification purposes.
2. Non-Returnable Items
The following items are not eligible for return or exchange:
- Items marked as Final Sale
- Products damaged due to misuse or improper handling
- Items returned without original packaging or tags
3. Exchanges (Size or Defect Issues)
We offer exchanges in case of:
- Size issues
- Damaged or defective product received
- Wrong item delivered
- Since our products are part of limited drops, exchanges depend on size availability. We will proceed with the exchange if the requested size is in stock.
- Contact us within 5 days of delivery
- Share order details and images (if applicable)
- Once approved, we will initiate the exchange
4. Returns & Refunds
We only offer refunds in the following cases:
- Product is damaged or defective
- Wrong product delivered
- Once the returned item is received and inspected
- Refund will be processed within 5–7 business days
- Amount will be credited to the original payment method
5. Reverse Pickup / Shipping
- We do not offer reverse pickup. Customers are required to ship the product back to us for any returns or exchanges.
- Shipping charges will be borne by the customer
Shipping charges may be applicable in certain cases (e.g., size exchange)
6. Cancellation Policy
- Orders can be cancelled before they are shipped
- Once shipped, cancellation is not possible
7. Important Notes
- faaah reserves the right to approve or reject any return request after inspection
- Refunds are not applicable for minor color variations due to screen differences
- Delivery timelines may vary depending on location